ZRDN18FS1 Integrated refrigerator

Answer by

Hello Surind,

I would like to start by thank you for taking the time to provide us with a review regarding your Zanussi Refrigerator.

I am sorry to hear that the butter lid broke on your appliance which caused the part to fall and damage your crisper draw.

Zanussi strives to ensure the quality of materials used to make items such as bottle shelves, are of the highest standard and it is very rare for errors in manufacture to occur.

It is for this reason that removable plastic and glass parts are not covered under the manufactures warranty. Should you wish to purchase replacement removable plastic or glass parts, including illumination bulbs.

However we would recommend you speaking with your retailer as they can make the commercial decision to replace any plastic and removable parts you require.

We hope this matter gets resolved for you as soon as possible.

Answer by

Hello Laura, thank you for taking the time to write a review of your new fridge freezer, we've received many comments from our customers regarding the spaciousness of our refrigeration appliances, so I'm pleased you feel you also have the space you need to store your food shopping.

The ideal feature of the Zanussi refrigeration products is that we do offer lots of storage space, but we've also designed the shelf positions in such a way that it maximises the flexibility of how you can store your favourite foods too.

Thank you again for leaving a review.

Answer by

Hello Paul, thank you for taking the time to write a review of your new fridge, I'm pleased to read that you like it. Design of appliances makes all the difference and we always take the comments of our customers and make the appliances that they desire, so features such as the design of the pull out drawer was very welcomed by our customers. It's a great way to store bottles upright without risk of spillage.

We also care about the food we store in our refrigeration, it really helps to reduce food waste, so the 'DynamicAir' technology maintains an even temperature throughout the appliance which helps keep food fresher for longer.

Thank you again for your review.