ORDERED ON 19-8-2020 FROM JOHN LEWIS ORDER NO 254115360
PRODUCT CODE 88820701
ZANUSSI Z716WT83BI INTEGRATED £440.83 PLUS VAT £529.00 DELIVERY, INSTALL, RECYCLE TOTAL £ 639.00
INSTALLED ON 22-8-2020
FIRST USED ON SATURDAY 22ND. AND FOUND THAT IT HAS A PERSISTENT BANGING SOUND. WE STOPPED USING IT AND CALLED ZANUSSI
AN ENGINEER WAS BOOKED FOR SEPT. 1ST THAT'S 10 DAYS AFTER THE APPLIANCE WAS INSTALLED , 10 DAYS IT COULDN'T BE USED.
THE ZANUSSI PERSON CAME, HE LOOKED AT THE APPLIANCE, HE TURNED IT ON, HEARD THE BANGING NOISE AND TURNED IT OFF. HE THEN ASKED WHERE DID WE BUY FROM, WE REPLIED JOHN LEWIS, HE SAID THE WATER FEED PIPE IS CAUSING THE BANGING NOISE EVERY TIME THE DRUM TURNS, GET ON TO JOHN LEWIS AND GET THEM BACK TO RE-INSTALL IT, HE THEN PICKED UP HIS TOOL BAG AND LEFT.
HE HAD STOOD IN FRONT OF AN APPLIANCE
THAT CARRIED THE SAME BRAND NAME ZANUSSI , HE HAD THE SAME LOGO ON HIS JERSEY AND ON HIS TOOL BAG AND YET HE STOOD IN FRONT OF THE APPLIANCE , A BRAND NEW APPLIANCE WITH A MINOR INSTALLATION PROBLEM, SLIDE OUT THE SKIRTING BOARD, OPEN THE APPLIANCE DOOR, SLIDE OUT THE APPLIANCE AND THEN ADJUST THE WATER FEED HOSE AT THE REAR,
BUT NO, HE DISOWNED THE BRAND , NO BRAND LOYALTY NO ALLEGIANCE, SOMEONE ELSE 'S PROBLEM., THIS IS HOTPOINT TERRITORY.
THERE IS A LEAFLET THAT CAME WITH THE INSTRUCTIONS " EXTEND YOUR GUARANTEE TO 3 YEARS. EASY" EASY IT MAYBE AND ALSO RISKY, OFF HAND, AM I BOTHERED, DO I CARE ETC. NEEDLESS TO SAY OTHER ARRANGEMENTS HAVE BEEN MADE.
Save time and energy with AutoAdjust
The AutoAdjust feature weighs what you put in the machine, adjusting the duration of the cycle and the amount of water and energy used accordingly. So you get the most economical wash, every time.
