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Repair your appliance

Contact our team to arrange a repair with your authorised service provider.

Did you know that you can solve minor issues without booking a repair? Try searching your issue below.

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See full search results on our Support page

Covid-19 Information

If you or anyone in your home are self-isolating in accordance with the latest government guidelines, we regret that we will not be able to attend your property at this time.  You can contact us if you live alone, after 7 days from the day symptoms started. If anyone you live with has symptoms, then the entire household needs to isolate and you can contact us after 14 days from the day symptoms started. Please see the government’s latest guidance at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

If you already have booked a service visit, we ask that you re-schedule by calling 03445 613 613

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Choose your repair option

Book in warranty repair

  • Fully qualified Zanussi approved technicians
  • Reliable and professional service
  • Original Zanussi spare parts
  • Free of charge within the manufacturer's warranty period

Having your PNC to hand will save time when arranging your repair.

For help finding your PNC click here  

*The offer of replacement is subject to availability.

Please read our full Terms & Conditions

 

Call or Book Online

03445 613 613

Book Online

Fixed Price Repair

  • Fully qualified Zanussi approved technicians
  • Reliable and professional service
  • Original Zanussi spare parts
  • One agreed, fixed fee for the repair - no surprises
  • Repair guaranteed for 3 months
  • An offer of a discounted appliance if we can't repair
  • Replacements can be delivered, installed and the old appliance taken away

Having your PNC at hand will save time when arranging your repair.

For help finding your PNC, click here. 

Please read our full Terms & Conditions.

No more than £145

or
Call us

Repair & Care

Repair & Care is a maintenance & support plan for your broken-down appliance, 

  • Initial repair by an expert technician to get you back up and running
  • If we can’t fix your initial fault, we’ll refund any monies paid up until that point
  • Exclusive access to Domestic & General’s Appliance Care portal to keep the product in good working order
  • A remote annual health check on your appliance
  • Unlimited phone support from the Appliance Care Team
  • Set-up and ongoing support for your appliance
  • Onsite visits by expert technicians if your appliance fails the annual health check or stops working

This Maintenance & Support Plan is provided by Domestic & General Services Limited.  For more information below. 

Please call to book

Contact our team

Repair and care with Zanussi quality

Repair & Care is a maintenance & support plan for your broken-down appliance, providing a one-off repair (where repairable) and then ongoing maintenance and support for your product, to help ensure your product continues to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.

 

If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert technician can’t fix the initial fault or if the appliance is beyond economic repair, you’ll get a full refund of any monies paid up until that point – no questions asked.

technician repairing an electrolux washing machine

Why choose a Fixed Price Repair?

  • Our local teams are experts in your appliances - from your tumble dryer to your dishwasher
  • Your fee is quoted and agreed at the time of booking, in advance of the technician visit
  • Our approved engineers offer a fast, professional service - ready to fix your appliance quickly and get your home running smoothly again in one visit

Built by experts — repaired by experts

Nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day. That's our promise to you. We have technicians trained to exceptionally high standards, all around the country. Your appliances help make your home yours — and we'll always strive to keep it that way.

Purchase a replacement appliance direct from Zanussi


If you decide that replacing your appliance is the right choice rather than
repairing we can help. Please call to organise a replacement appliance: 03445 619871

If however you do arrange a technician visit, in the unlikely event your appliance cannot be repaired, both of our repair options offer a replacement appliance service.

▪  For Fixed Price Repairs we offer a £75 discount off our normal prices in the event we cannot repair your appliance.

▪  For Repair and Care, if your appliance cannot be repaired on future visits after the first, your appliance will be replaced.

Terms and conditions apply to both of these replacement offers