woman talking to man

Repair your appliance

Did you know that you can solve minor issues without booking a service? Search for your issue below to start.

Covid-19 Information

If you or anyone in your home are self-isolating in accordance with the latest government guidelines, we regret that we will not be able to attend your property at this time.  You can contact us if you live alone, after 7 days from the day symptoms started. If anyone you live with has symptoms, then the entire household needs to isolate and you can contact us after 14 days from the day symptoms started. Please see the government’s latest guidance at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 

If you already have booked a service visit, we ask that you re-schedule by calling 03445 611 611

Choose your repair option

Book in warranty repair

  • Fully qualified Zanussi approved technicians
  • Reliable and professional service
  • Original Zanussi spare parts
  • Free of charge within the manufacturer's warranty period

 Terms & Conditions

COVID-19 Notice: The health and safety of our consumers and employees is our highest priority. We are constantly monitoring the situation and act based on the latest information and UK government recommendations.

If you or anyone in your home are self-isolating in accordance with the latest government guidelines, we regret that we will not be able to attend your property at this time. You can contact us if you live alone, after 7 days from the day symptoms started. If you live with anyone who has symptoms, then the entire household needs to isolate and you can contact us after 14 days from the day symptoms started.  Please see the government’s latest guidance at  https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

If you already have booked a service visit, we ask that you re-schedule by calling on 03445 612 612.

Fixed Price Repair

  • Fully qualified Zanussi approved technicians
  • Reliable and professional service
  • Original Zanussi spare parts
  • One agreed, fixed fee for the repair - no surprises
  • Repair guaranteed for 3 months
  • The cost of your Fixed Price Repair will be discounted against a replacement if we can’t repair*
  • Replacements can be delivered, installed and the old appliance taken away**

If your appliance can’t be repaired, we will offer you a replacement with the optional services of disconnection and installation.

We will also deduct the cost of your fixed price repair from your new appliance*
 
*We can only offer a replacement if a suitable replacement is available in our current range of appliances
 
**Replacements can only be connected to existing fittings and fit in to existing furniture recesses, please see our pages on what to expect when having an appliance installed

 

Terms & Conditions

 

No more than

£135

Please call to book

Repair & Care

Repair & Care is a maintenance & support plan for your broken-down appliance, 

  • Initial repair by an expert technician to get you back up and running
  • If we can’t fix your initial fault, we’ll refund any monies paid up until that point
  • Exclusive access to Domestic & General’s Appliance Care portal to keep the product in good working order
  • A remote annual health check on your appliance
  • Unlimited phone support from the Appliance Care Team
  • Set-up and ongoing support for your appliance
  • Onsite visits by expert technicians if your appliance fails the annual health check or stops working

This Maintenance & Support Plan is provided by Domestic & General Services Limited.  For more information below. 

No more than

£15.49

Please call to book

Per month

Repair and care with Zanussi quality

Repair & Care is a maintenance & support plan for your broken-down appliance, providing a one-off repair (where repairable) and then ongoing maintenance and support for your product, to help ensure your product continues to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.

 

If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert technician can’t fix the initial fault or if the appliance is beyond economic repair, you’ll get a full refund of any monies paid up until that point – no questions asked.

technician repairing an electrolux washing machine

Why choose a Fixed Price Repair?

  • Our local teams are experts in your appliances - from your tumble dryer to your dishwasher
  • Your fee is quoted and agreed at the time of booking, in advance of the technician visit
  • Our approved engineers offer a fast, professional service - ready to fix your appliance quickly and get your home running smoothly again in one visit

Built by experts — repaired by experts

Nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day. That's our promise to you. We have technicians trained to exceptionally high standards, all around the country. Your appliances help make your home yours — and we'll always strive to keep it that way.