The cooker hood is damaged / dented / scratched

Last updated 03/06/2020 10:46

Issue

  • The cooker hood has damaged components
  • The cooker hood is damaged/dented/scratched

Applies to

  • Cooker hoods

Resolution

If the hood has damaged or loose components, refer to the suggestions below for step by step instructions. 

Discovering damage when unpacking the appliance: 

  • Please contact your dealer immediately to notify them that the appliance was damaged during delivery.
  • You will find the dealer’s phone number on the invoice or the delivery note.

Warning: Do not attempt to connect or use the appliance.

Discovering damage after installing/using the appliance for the first time:

  • You should also contact your dealer, in this case, to notify them of the damage.

Requesting a service:

  • If you want to replace the component yourself, visit our Webshop.
  • If possible, state the component concerned when requesting a service by an Authorized Service Center.

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