Issue
- The appliance cannot be activated / is not operating.
- Only two cooking zones light up.
- Error message E6 or E641 appear on the power setting display.
- The cooking zones on the left side light up faster and brighter than these on the right.
- Hob blows / trips fuse
Applies to
- integrated electric hob
- freestanding cooker with electric hob
Resolution
In the case of a new installation, the above-mentioned problems usually indicate that the appliance was incorrectly installed.
Note: A new installation means one of the following:
- A brand new appliance is connected to an electrical supply for the first time.
- The appliance is connected to a different socket.
1. Check if there is power coming from the socket.
Check whether there is power at the socket by plugging in another appliance and seeing whether that works as it should.
If the socket does not work, contact a qualified electrician to help resolve the problem.
2. Check the fuse for any possible faults.
Make sure that the fuse is the cause of the malfunction. If the fuse releases again and again, contact a qualified electrician.
3. Contact the qualified electrician who installed the appliance.
4. Contact an Authorized Service Center.
If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.
