Hob displays error message E6 / E641

Last updated 05/03/2021 13:28

Issue


  • Electric hob displays error message E6 or E641.

Applies to

  • integrated electric hob
  • freestanding cooker with electric hob

Resolution


If you see E and a number come on - You can first try to deactivate and reactivate the hob. This is usually something to do with insufficient power. ( see hints & tips below for more info)

 Touch the power button for 1 second to activate or deactivate the hob. 

POWER BUTTON



*If it comes on again, disconnect the hob from the electrical supply. After 30 seconds, connect the hob again. If the problem continues, speak to an Authorised Service Centre.

 If you cannot find a solution. If you cannot find a solution to the problem yourself, contact your dealer or an Authorised Service Centre. Give the data from the rating plate. Give also three digit letter code for the glass ceramic (it is in the corner of the glass surface) and an error message that comes on. Make sure, you operated the hob correctly. If not the servicing by a service technician or dealer will not be free of charge, also during the warranty period. The instructions about the Service Centre and conditions of guarantee are in the guarantee booklet. 

HINTS/TIPS

Alot of these codes arise on new appliances if the installation was incorrect. For example, if you purchase an Induction Hob, these usually require 16amp installation. Most homes & normal plugs are 13 amps. This means it would require an electrician to come and hardwire the wattage into the mains ready for your new hob. If you installed a 16 amp Hob into a 13 amp socket you may see these error codes, among some other reasons - this is just one example. in order to properly understand the problem someone would need to either come out or diagnose over the phone, depending on the code you give them.


Please ensure everything is ready to be install correctly at the time the appliance arrives, as if the faults arise due to wrong installation this may not be covered under the warranty.



If the above advice do not resolve the problem, we recommend requesting a visit by a service engineer.

Cause:

  • Error message E6 or E641 indicates the appliance is connected to one phase only.
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