One of the rings on my Gas Cooker/Hob won’t stay alight?

Last updated 09/02/2021 11:12


  • The burner flame goes out after you have let go of the control knob 

Applies to

  • Freestanding Cooker
  • Gas Hob


  • Push the control knob down and turn it counterclockwise to the maximum position, don't try to ignite the burner on a minimum position.
  • After you have lit the flame, keep the knob pushed for equal or less than 10 seconds.
  • Check the burner cap and crown are positioned correctly and the burner crown is clean or if you just cleaned them make sure they a completely dry

If the above steps don't resolve the issue then a service visit by one of our approved service providers is recommended.


  • The burner cap or crown are not placed correctly or blocked with debris/water 
  • The thermocouple has failed
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