1. Ensure that the door is completely closed.
2. Reset the oven by switching off the power source.
Wait 30 seconds and switch it on again.
3. Contact an Authorized Service Center.
If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.
Having issues with your appliance? Book a reliable and professional service from our expert technicians to get your product up and running quickly.
Find original spare parts for your appliance in our webshop and have them delivered directly to your door.
Zanussi uses cookies and various tracking technologies for site optimization as well as promotional and marketing purposes. If you accept, anonymous cookies are used to improve our site and services. Third-party content is also used. Some information may be shared, securely, with trusted partners. You can read more and change your mind at any time by visiting our Data Privacy Statement
Zanussi uses cookies and various tracking technologies for site optimization as well as promotional and marketing purposes. If you accept, anonymous cookies are used to improve our site and services. Third-party content is also used. Some information may be shared, securely, with trusted partners. You can read more and change your mind at any time by visiting our Data Privacy Statement
Electrolux is committed to being a trusted and responsible partner for all of its valued customers. This means that we are committed to operating in an open and transparent manner and in compliance with applicable laws and regulations, including providing our customers with up-to-date information about our collection and use of personal data.
We encourage you to read our Data Privacy Statement which details, among other things, what personal data we process about you and for what purposes. It also summarizes what your rights are when it comes to this data.
United States Residents, please click here.
We would like to provide you with information about what information about you (your “personal data”) that we collect, what we use it for, with whom we share it and what rights you have.
You may choose not to provide certain types of personal data to us. If you choose to do so, this may affect our ability to provide you with, and your ability to make use of, certain appliances and/or services or their functionalities and features. However, unless otherwise specified, your choice not to provide such information will not result in legal consequences for you.
We may also combine the personal data you provide to us with other information collected online or offline to the extent permitted by applicable laws, including information provided by third parties, and use or share it for the purposes described in this Data Privacy Statement. We may anonymise the information we collect (meaning that it can no longer be associated to you and hence no longer constitutes personal data).
We may use your personal data for the following purposes (collectively “Processing Purposes”):
|
Processing Purposes |
Type(s) of personal data |
Legal basis |
|
To assist in the development, testing, enhancement and modifications of our products and services |
Types C, E, F and G above |
Legitimate interest to enchance and modify our products and services. |
|
In the event of a contemplated or actual reorganisation, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stock |
Types A, B, C, D, E, F, and G above |
Legitimate interest to facilitate and/or enable the contemplated or actual reorganisation, merger, acquisition, sale, joint venture, assignment or other disposition of all or any portion of our business, assets and stocks. |
|
To send you marketing communications |
Your contact information (type A and B above) |
Consent or Legitimate interest to market our products and services. |
|
To enable functionality in accordance with the description of the appliance / service |
Types A, E, F and G above |
Fulfilment of contract |
|
To provide you with products and services you have requested |
Types A, C, D, E, F and G above |
Fulfilment of contract |
|
To provide you with administrative notices such as user guidance/ product safety notices relating to your appliance, service or account |
Types A, B, E, F and G above |
Fulfilment of contract |
|
For troubleshooting and repairing purposes
|
Types A, E, F and G above |
Fulfilment of contract |
|
To communicate with you about your product, service or account and similar customer service related activities |
Types A, B, C, D, E, F and G above |
Fulfilment of contract or other legitimate purpose, such as to keep you informed about products, services or account |
|
Internal business purposes, including security, analytics, audit, and for our core operational activities |
Types A, B, C, D, E, F and G above |
Legitimate interest to facilitate and enable us to fulfil our internal business purposes. |
|
To evaluate your feedback when you rate and review our products or services |
Type A, C above
|
Legitimate interest of improving our products. |
|
To manage and operate our websites and applications, including online registration |
Types A, B, C, D, E, F and G above |
Fulfilment of contract or other legitimate interest such as enhancing user experience. |
Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal.
For the Processing purposes set out above, we may share or disclose your personal data:
When sharing personal data with a third party, Electrolux requires that such third party agrees to protect and handle your personal data in accordance with all legal, regulatory and contractual obligations, or other instructions we provide to them.
You have certain choices regarding how we use and share your personal data for marketing and similar purposes. Subject to your consent, Electrolux may send you information about appliances, services, events and promotions. The communication may be sent via different channels: email, phone, SMS, post, social networks. We would like to provide you with the best experience, therefore the communication might be tailored based on the data collected and your preferences.
Where required by law, we will obtain your prior consent. You may withdraw your consent to marketing at any time For example, you can unsubscribe from messages by following the unsubscribe instructions within the message or go to your online account to update your marketing preferences.
If you choose not to receive marketing communications, your personal data may still be used for the other purposes described in this Data Privacy Statement, such as communicating with you for administrative or transaction purposes as part of the contractual relationship we have with you or where required by law.
If you are located in the EU/EEA, or if your personal data is otherwise being processed by an Electrolux entity within the EU/EEA, you have the following rights:
If you have any questions regarding these rights, or if you would like to exercise any of these rights, you may do so in writing, by phone or via email.
Please note that exercising these rights may impact our ability to provide you with certain appliances, functionality or services.
Electrolux will take appropriate technical and organizational measures in line with applicable data protection laws, including requiring our service providers, business partners or professional advisors to use appropriate measures to protect your personal data.
We will store your personal data for as long as may be required by law, or as required under any contract. If there is no legal requirement, we will retain information about you only for so long as is necessary for the purpose/s for which it was collected.
As a global company, we may store your personal data in the European Union (EU) or in the European Economic Area (EEA) or other locations where we or our service providers and suppliers are located or have servers.
We may transfer your information between Electrolux group companies or transfer information to our international third party service providers and suppliers acting on our behalf, for the purposes described in this Data Privacy Statement.
Specific information to citizens of the EU/EEA with regard to international transfers
Your information may be transferred to a country outside of the EU/EEA which may not provide the equivalent level of data protection as the EU/EEA. We provide appropriate safeguards and protections for such cross-border transfers as required by law, including the use of Standard Contractual Clauses approved by the European Commission, Code of Conducts and/or Binding Corporate Rules. You may request a copy of these documents by contacting us at the address below.
The responsible controller of your personal data is AB Electrolux (publ) and/or the local Electrolux entity. Please visit www.electroluxgroup.com/privacy/eurgroupcompanies to find the identity and contact information of the relevant Electrolux entity.
If you want to exercise your data subject rights or if you have any other questions concerning this Data Privacy Statement, please submit your request at www.electroluxgroup.com/privacy.
For your information, the Data Protection Officer’s contact references are:
AB Electrolux (publ)
Data Protection Officer
105 45 Stockholm
Sweden
privacy@electrolux.com
www.electroluxgroup.com/privacy
We may update this Data Privacy Statement. Any changes to this Data Privacy Statement will become effective as of the date it is published, or as otherwise required by law.
Last updated on: 2018-09-21
