Door on the chest freezer does not close properly

Last updated 21/08/2020 12:36

Applies to

Chest Freezers


If the door on the chest freezer does not close properly, refer to the suggestions below for step by step instructions.

Is the appliance straight and level?

  • If not, this may prevent the door from closing and sealing correctly.
  • Adjust the feet on the underside of the appliance until it is level and the door is flush with the cabinet.

Is the seal not fitted correctly? Has it been damaged in any way?

Check the door seal carefully.

  • If the door seal is damaged or out of position, the temperature in the freezer will rise, and a lot of ice and condensation will form. This can trigger the alarm on the display, the warning LED, or an audible alarm.
  • These alarms indicate that the internal temperature is too high for the appliance to function.
  • The rubber door seal can be checked using a piece of paper, by inserting it between the door and the frame. The paper should be held firmly along its full width when the door is closed. 
  • If the door seal is deformed, the problem can sometimes be resolved by heating it for a few seconds with a hair dryer and then attempting to straighten the rubber.  Note: Do not heat the door seal too much, or you might damage both the seal and the door
  • Keep the door seal clean and replace it if there are any signs of damage.
  • This will also help save energy.
  • If you are unable to replace the door seal, we recommend requesting a visit by a service engineer. 

Is the food in your appliance touching the door?

  • Move the food so that it does not protrude over the edges of the shelves. 
  • Food placed on the shelves in the door can also protrude beyond the edges, preventing the door from closing properly.


  • The air in the appliance “shrinks" as it cools.
  • This can sometimes create suction, which makes it difficult to open the door.
  • If the door is closed quickly, air will be forced out and it may take several minutes before the vacuum is released and the door can be opened normally.


  • When setting up the appliance, make sure that it is level.
  • This can be done using the adjusting feet on the bottom of the appliance.
  • The levelness of the product can be checked using a spirit level or by adjusting the feet until the door is in line with the outer casing.

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