There is frost or ice on the sides and edges of my freezer

Last updated 30/11/2023 13:45


  • There is frost or ice on the sides and edges of my freezer
  • Ice build-up in the freezer
  • Freezer filling up with ice

Applies to

  • Freezers


We have Low Frost and No Frost Technology - with No Frost, you should not have any ice building up in the appliance. 

However, with Low Frost you will find ice builds up on the walls and you will need to defrost the appliance occasionally.

1. Defrost the freezer.

  • You can find detailed information in the user manual. 
  • Download the user manual.
  • In freezers with frost-free technology (No Frost), ice will thaw automatically. If the freezer is not a frost-free model, you must defrost it yourself as required.

2. Avoid opening the door too often or leaving the door open for extended periods of time.

3. Set the temperature to approx. -18°C.

Check the temperature with a thermometer in a glass of cooking oil placed as close to the door as possible. 

Take a temperature reading after approx. 12 hours.

4. Always store foodstuff in aluminium foil or airtight containers.

5. Ensure the freezer is adequately ventilated, as shown in your user manual or installation instructions.

6. Make sure that the door seal on the edge of the door is attached properly.

Check the door seals are working properly by closing a sheet of paper in the door and then pulling it out. 

If you can pull it out with no resistance, the doors do not close properly and the seals should be replaced.

7. Ensure the door seal is clean.

The seal can be cleaned using a damp cloth and a small amount of cleaning agent.

8. Check whether the door seal is deformed.

If this is the case, the problem can usually be resolved by warming it for a few seconds using a hairdryer and then trying to stretch the rubber out.  
WARNING! Do not overheat the door seal, otherwise, you may damage both the seal and the door.   

9. Check the hinges and replace any defective hinge parts.

10. Contact an Authorized Service Center.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

See our helpful video guides

Fridge & Freezer How Tos & FAQs

Tips for saving energy at home when using your fridge and freezer

With energy prices soaring, it’s never been a better time to rethink how you use the appliances in your home to save energy and money. Besides helping your household budget, it will also benefit the planet, reducing CO2 emissions. Here are some helpful tips on how to reduce energy when using your fridge and freezer

  • Keep to the recommended temperatures. 4 degrees for the fridge and -18 for the freezer. This secures an ideal balance between keeping food fresh and using the minimum amount of energy
  • Avoid putting warm food in the fridge. This makes the fridge work harder to cool down – using more energy
  • Don’t keep the door open for too long when deciding what to eat. This allows for the temperature to increase

See other helpful tips to save energy and money

Efficient energy-saving tips for your home to lower your energy costs


  • It is normal for frost and ice to form in freezers. Ice is formed when the door is opened and moist air is drawn into the appliance.
  • Proper installation and use of your freezer will help save energy and protect the environment.
  • Unwrapped foodstuff releases a large amount of moisture and increase the volume of ice inside the appliance.
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