Food freezing In fridge

Last updated 05/02/2024 10:33


  • Fridge is too cold inside
  • The temperature in the refrigerator is too low
  • Food is freezing in the fridge

Applies to

  • Freestanding Fridge Freezer
  • Integrated Fridge freezer
  • Freestanding Fridge
  • Integrated Fridge


1. Check whether the appliance is cooling correctly:

  • The core temperature of foodstuffs is more important than the internal air temperature of the fridge, as air temperature will fluctuate during each refrigeration cycle (between the refrigeration compressor starting and stopping).
  • Adjust the temperature by turning the temperature regulator (1 being the warmest and 5 being the coldest) or via the control panel.  

2. Switch Shopping Mode off (other names Coolmatic, Frostmatic, FastCool, Fast/Freeze)

Check the user manual to see whether your appliance has this feature and how you can turn it off. 

Download user manual

3. Check whether the fan inside the appliance is on and running (if your appliance has a fan). 

  • You can check the fan by closing the door for a moment and opening it again. 
  • Right after opening the door, you can hear whether the fan is running and whether it is stopping too soon. 
  • Switch on the fan if it is manually controlled.

4. Make sure the temperature sensors are not covered by food products (sign on the inner liner).

5. Ensure that drawers are fully closed/slid all the way in.

6. If the fridge has a cover/damper for the cold air circulation fan that can be opened and closed, you can close it.

The cover is normally located above the drawers or by the rear wall behind the drawers. 

7. Make sure that no foodstuffs are touching the rear wall of the appliance.

  • Move any items which are touching the rear wall to prevent water or ice from forming on the shelf. 
  • The back wall will freeze during refrigeration and the ice will turn to water during automatic defrosting. 
  • If any items are touching the back wall during the defrosting process, the water will run onto the shelf instead of flowing down into the drainage channel. 
  • If your fridge has vents on the back wall, then make sure no foodstuff is pushed up against them causing them to be blocked

8. Defrost the fridge by turning the appliance off, wait for the ice to melt then mop up the water left over in the fridge and wipe down with a dry cloth before turning the appliance back on.

9. Make sure open liquids are sealed and dry wet fruit and veg before you put them in the fridge as it can affect the humidity levels

10. Let warm food cool down to room temperature before putting it in the fridge.

11. Make sure there is no damage to the seal of the fridge as this can affect the temperature of the fridge.

If this issue persists then we recommend a visit by a service engineer.

If you found the information helpful, please give us a thumbs up below. If this information did not resolve your question, all constructive feedback is welcome.

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