My fridge freezer is not operating

Last updated 12/05/2020 04:56


  • My fridge freezer is not operating
  • Cannot turn on the appliance

Applies to:

  • Fridge freezers
  • Refrigerators
  • Freezers
  • Chest freezers


1. Check whether the appliance is switched off.

2. Check whether the mains plug is connected to the mains socket correctly.

3. Check if there is power at the mains socket by testing another product like a lamp

4. Plug the appliance out and then in.

5. After switch-on check the lamp of the appliance or check the noise of the compressor. 

After a 1 hour check the internal temperature of the appliance.

6. Contact a qualified electrician or an Authorised Service Centre.

If the above advice does not resolve the problem, we recommend requesting a visit by a service engineer.


Book a repair
Book a repair

Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

£15.49 per month £135 Fixed Price
Book a repair
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Spare parts & Accessories

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