Unable to log in to My Account/ Password reset email not received

Last updated 12/04/2021 08:10

Issue

  • Unable to log in to My Account
  • Requested a new password but password link not received

Resolution

The most common cause is that your password activation link may have moved to a Spam or Junk email folder

  1. Check your SPAM/Junk mail email folders
  2. Try clearing the browser cache - how to do this will depend on your browser
  3. Try using a different browser
  4. Contact our team by calling or using our contact form