Recently installed washing machine does not start

Last updated 03/04/2020 10:30


Recently installed washing machine does not start

Applies to

  • Front loader washing machine (integrated and freestanding)
  • Top loader washing machine


1. Leave the washing machine to stand for a few hours to warm up and it should start to work.

  • If the washing machine is brand new and has been left in cold temperatures (below 10–15 Celsius degrees), it may have difficulty in starting for the first time.
  • Check the machine door is closed properly.
  • Check the water supply to the machine is switched on.

2. If the machine is brand new and stops after a short time, there may be a vacuum or suction in the machine. 

During transport, for example, the eco-ball in the bottom hose can jump up and then not drop back down into its position.

  • To resolve this problem, switch the machine off, then remove the fluff filter and refit it.
  • Add approx. 2 liters of water directly into the drum and close the door.
  • Start your machine on a new wash cycle. 

3. Contact an Authorised Service Center.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

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