Washing machine glass door has scratches from inside or is cracked

Last updated 03/10/2019 11:20

Issue

  • Washing machine glass door shattered
  • Washing machine glass door is cracked
  • Washing machine glass door has scratches from inside

Applies to

  • Front loader washing machine (integrated and freestanding)
  • Washer dryer

Resolution

1. Contact an Authorized Service Center.

In case of shattered/cracked washing machine glass door, we recommend requesting a visit by a service engineer.

Warning: We do not recommend using the product until the problem has been completely fixed.

2. To avoid damaging the glass in the washing machine door:

  • Put items which have metal parts in a laundry bag before adding them to the wash.
  • Do not overfill the drum or wash individual heavy items such as bathroom mats, large towels, etc.

Cause

  • Hard metal objects left in the wash, such as coins, belt buckles or metal buttons, can hit a glass door at high speed during the spinning phase and damage it.
  • Overfilled or under filled drum (rare cases)
  • Malfunction of the engine tachometer (rare cases)

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