Washing machine glass door has scratches from inside or is cracked

Last updated 05/03/2020 10:19


  • Washing machine glass door shattered
  • Washing machine glass door is cracked
  • Washing machine glass door has scratches from inside

Applies to

  • Front loader washing machine (integrated and freestanding)
  • Washer dryer


1. Contact an Authorized Service Center.

In case of shattered/cracked washing machine glass door, we recommend requesting a visit by a service engineer.

Warning: We do not recommend using the product until the problem has been completely fixed.

2. To avoid damaging the glass in the washing machine door:

  • Put items which have metal parts in a laundry bag before adding them to the wash.
  • Do not overfill the drum or wash individual heavy items such as bathroom mats, large towels, etc.


  • Hard metal objects left in the wash, such as coins, belt buckles or metal buttons, can hit a glass door at high speed during the spinning phase and damage it.
  • Overfilled or under filled drum (rare cases)
  • Malfunction of the engine tachometer (rare cases)
Book a repair
Book a repair

Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

£15.49 per month £135 Fixed Price
Book a repair
Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.